I explain I have a nose ring that is complicated. I arrive. They tell me my nose ring is complicated must see the dermatologist. Two hours later... she glances at it for approximately two seconds and says "yeah it's complicated, don't know what to do"
I get up in the wee hours of the morning (okay 8am- but its summer!) drive 30 miles IN RUSH HOUR TRAFFIC, get to the doctors office and find out there was a mixup and I was supposed to go to their other branch but they gave me the wrong directions
Kaiser Permanente- you stink.
(photo courtesy of The Sane One )