Customer Service is going down the toilet, no controversy there. But is it getting increasingly bizzare as well? This is an "I kid you not" conversation between me and the head of the circulation department of my local paper, Bob.
Me: Hi, I get your paper daily. I never subscribed. I need to cancel it. I've called three times before to unsubscribe. Now I'm getting violation notices from my subdivision when they pile up when I'm out of town. Please make it stop.
Bob: *typing* Yes, Aisha? The computer has you listed as unsubscribed.
Me: But I still get the paper.
Bob: Well we can't guarantee that it will stop.
Me: Isn't it your newspaper?
Me: So shouldn't you be able to make it stop?
Bob: We will try but we cant promise.
Me: Soooo this is your newspaper?
Me: Produced, published, printed, delivered by you?
Me: But you can't guarantee that you can make it stop?
Me: So I will continue getting newspapers against my will?
Bob: You might.
I feel like I'm taking crazy pills. *sigh*